Report your missed bin or sack collection
Note: There is currently industrial action by Unite the Union. We expect some disruption to collections but will try to minimise this.
You can report a missed collection after 1:30pm on the day it should have been collected. Before 1:30pm, we are still out collecting waste and may arrive to pick it up.
You cannot report a missed collection if:
- Your bin has been marked as contaminated
- You forgot to put it out
You must sign in to your BRUM account to report the missed collection. If you do not have a BRUM account, you will have to create one.
You will receive a confirmation email from us, and we will aim to collect your bin within 2 working days. We will not contact you again if we cannot complete this collection.
After you have reported your missed collection
- Leave your bins out. If we can rearrange your collection, we will do so within 2 working days.
- Put your bins back on your property if we do not collect them within 2 working days. We will collect them at the next collection date.